📢𝐉𝐨𝐢𝐧 𝐎𝐮𝐫 𝐓𝐞𝐚𝐦 𝐚𝐬 𝐒𝐞𝐧𝐢𝐨𝐫 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫
𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Contract Oversight: Manage the full contract lifecycle—creation, negotiation, compliance, and renewal—ensuring alignment with legal and operational requirements.
• Cross-Functional Coordination: Collaborate with legal, finance, and revenue assurance to uphold risk standards and operational goals.
• Mobile Call Service Operations: Lead daily operations of the mobile service team, ensuring high responsiveness and service quality.
• Performance Optimization: Use call data analytics to improve service efficiency and increase customer base.
• Application Management: Oversee the performance, updates, and user adoption of service management platforms.
• System Integration: Partner with IT and marketing to ensure service systems support full customer lifecycle and issue resolution.
• Engineering Resource Management: Drive recruitment, onboarding, and retention of technical and engineering staff.
• Team Development: Build engagement and performance programs to ensure long-term success of technical teams.
• Operational Strategy: Define and track KPIs to enhance service quality, operational efficiency, and customer satisfaction.
• Budget & Risk Management: Oversee resource planning, budgeting, and identify potential risks across service operations.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
📌 Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
📌 Minimum 7–10 years of experience in operations management, preferably in a service-oriented or engineering environment.
📌 Strong knowledge of contract management, mobile service operations, and technical workforce management.
📌 Hands-on experience with service management applications or CRM platforms.
📌 Excellent leadership, communication, and problem-solving skills.
📌 Ability to work cross-functionally and influence stakeholders at all levels.
✨ If you’re a strategic thinker with a passion for leading high-performing teams and driving operational excellence—apply now and help shape the future of our service operations!
☎️ Viber -09 761 869 310
⏱️Working Hours- 8:30AM to 5:00PM
🗓️ Off Day- Weekends and Public Holiday
🏢Location- No-137/139, Botahtaung Pagoda Road (Middle), Botahtaung Tsp,Yangon.
📩 Interested candidates are requested to send CV to hr.recruitment@pmeholding.com
